Warranty Policy

At DeepTita, we stand behind the quality of our products. Unless otherwise stated on the applicable product page, eligible DeepTita products are covered by a one-year limited warranty from the date of delivery.
This warranty is intended to cover manufacturing defects and product quality issues that occur during normal and intended use.
Our official website is:
https://deeptita.com/
For warranty support, please contact:
support@deeptita.com

1.Warranty Period

Eligible DeepTita products are covered by a 12-month limited warranty beginning on the date the product is delivered to the original purchaser.
The warranty applies only to products purchased:
  • Directly from https://deeptita.com/; or
  • From an authorized DeepTita sales channel where the applicable warranty is expressly stated.
Proof of purchase may be required before warranty service can be provided.

2.What This Warranty Covers

During the applicable warranty period, DeepTita may provide warranty support for verified defects in materials, workmanship, or normal product functionality.
Examples may include:
  • Manufacturing defects;
  • Structural defects under normal use;
  • Defective components;
  • Product functionality failures not caused by misuse;
  • Certain electrical or mechanical failures, where applicable; or
  • Other verified quality-related issues attributable to the product.
Warranty eligibility will be determined based on the nature of the issue, product condition, intended use, and applicable product documentation.

3.Warranty Remedies

If a valid warranty claim is approved, DeepTita may, at its reasonable discretion and depending on the circumstances, provide one or more of the following remedies:
  • Troubleshooting or technical support;
  • Replacement parts;
  • Repair assistance;
  • Product repair;
  • Replacement of the defective product; or
  • Refund where repair or replacement is not reasonably available.
The specific remedy may depend on:
  • The type of product;
  • Nature of the defect;
  • Availability of replacement parts;
  • Product condition;
  • Shipping location; and
  • Applicable consumer protection laws.
A warranty claim does not automatically entitle the customer to a full product refund.

4.What This Warranty Does Not Cover

Unless otherwise required by applicable law, this limited warranty does not cover damage or defects caused by:
  • Normal wear and tear;
  • Improper use;
  • Misuse or abuse;
  • Accidents;
  • Drops, impacts, or external damage;
  • Improper installation or assembly;
  • Failure to follow the user manual or safety instructions;
  • Use outside the product's intended purpose;
  • Exceeding stated weight or load limits;
  • Unauthorized modification;
  • Unauthorized repair;
  • Improper cleaning or maintenance;
  • Improper storage;
  • Exposure to inappropriate environmental conditions;
  • Cosmetic damage that does not affect normal product function;
  • Consumable or disposable components;
  • Loss or theft;
  • Damage caused by third-party accessories not approved for use with the product; or
  • Damage caused by circumstances unrelated to a manufacturing or material defect.

5.Medical Device Use and Warranty Eligibility

Certain DeepTita products may be medical devices, mobility aids, rehabilitation products, bathroom safety products, respiratory products, or other healthcare-related equipment.
To maintain warranty eligibility, customers should use the product in accordance with:
  • Product instructions;
  • Intended use;
  • Safety warnings;
  • Weight or capacity limitations;
  • Assembly instructions;
  • Cleaning requirements; and
  • Maintenance instructions.
Where professional fitting, installation, adjustment, training, or supervision is recommended, customers should obtain appropriate assistance.
Damage resulting from use that is inconsistent with the product's intended purpose or safety instructions may not be covered by this warranty.

6.Consumable and Wear Components

Certain components naturally wear over time and may not be covered for the full warranty period unless the failure is caused by a manufacturing defect.
Examples may include, where applicable:
  • Batteries;
  • Wheels;
  • Tires;
  • Cushions;
  • Upholstery;
  • Filters;
  • Belts;
  • Pads;
  • Straps;
  • Rubber components;
  • Disposable accessories; and
  • Other consumable or wear parts.
Normal deterioration caused by regular use is generally not considered a manufacturing defect.
Product-specific warranty terms may provide different coverage for certain components.

7.How to Submit a Warranty Claim

To request warranty support, please contact:
support@deeptita.com
Please provide:
  • Your order number;
  • Name and email address associated with the order;
  • Product name or model;
  • A description of the issue;
  • Date the issue was first noticed;
  • Clear photos or videos showing the problem where applicable; and
  • Any additional information reasonably requested by our support team.
Providing clear photos or videos may help us assess the issue more efficiently.
Please do not return the product before receiving instructions from DeepTita.

8.Warranty Evaluation

DeepTita may reasonably inspect or request information necessary to determine whether a reported issue qualifies for warranty coverage.
We may ask customers to complete reasonable troubleshooting steps before approving:
  • Replacement parts;
  • Repair;
  • Replacement; or
  • Other warranty remedies.
In certain cases, the product or defective component may need to be returned for inspection.
DeepTita reserves the right to decline warranty coverage where the available evidence reasonably indicates that the issue resulted from misuse, accidental damage, unauthorized modification, normal wear, or another excluded cause.

9.Warranty Shipping Costs

For approved warranty claims involving verified manufacturing defects, DeepTita will determine the appropriate shipping arrangement based on the specific circumstances.
Where a product or component must be returned because of a verified warranty-covered defect, DeepTita may cover reasonable return shipping costs where appropriate.
Customers should not independently arrange a return shipment unless instructed to do so by DeepTita.
Unauthorized shipping expenses may not be reimbursed.

10.Replacement Products and Parts

A replacement product or component provided under warranty may be:
  • New;
  • Equivalent to new; or
  • A functionally equivalent replacement,
where permitted by applicable law.
Replacement products may not always be identical in color, packaging, production batch, or minor cosmetic details if the original version is no longer available.
Any replacement will provide substantially equivalent functionality.

11.Warranty on Repaired or Replaced Products

Unless otherwise required by applicable law, a repaired or replacement product will remain covered for the remainder of the original one-year warranty period.
Providing a repair, replacement part, or replacement product does not automatically restart a new 12-month warranty period.

12.Warranty and Return Policy

The One-Year Limited Warranty is separate from DeepTita's 30-Day Return & Refund Policy.
The 30-day return period generally applies to eligible returns shortly after delivery.
The one-year warranty applies to eligible manufacturing or quality defects that arise during the applicable warranty period.
A product that is outside the 30-day return period may still qualify for warranty support if the reported issue is covered by this warranty.

13.Refunds Under Warranty

Where DeepTita determines that a refund is the appropriate warranty remedy, the refund will generally be issued to the original payment method used for the purchase.
After DeepTita processes the approved refund, it generally takes approximately 1–3 business days for the refund to be processed.
The actual time for funds to appear in your account may vary depending on your bank, card issuer, PayPal, digital wallet provider, or other payment service provider.

14.Warranty Limitations

This limited warranty applies only to the original purchaser unless otherwise required by applicable law.
The warranty is not intended to replace or limit statutory rights that customers may have under applicable consumer protection laws.
Where applicable law provides greater warranty, product liability, conformity, or consumer rights than those stated in this policy, those mandatory legal rights will apply.

15.No Medical Outcome Guarantee

DeepTita's product warranty relates to eligible product defects and functionality.
It does not guarantee:
  • A particular medical result;
  • Improvement of a medical condition;
  • Specific rehabilitation outcomes;
  • Suitability for every individual user; or
  • Results beyond the product's intended function.
Customers should consult an appropriately qualified healthcare professional when individual medical circumstances may affect product selection or use.

16.Contact Us

If you have questions about product warranty coverage or need to submit a warranty claim, please contact:
DeepTita Customer Support
Email: support@deeptita.com Website: https://deeptita.com/
When contacting us, please include your order number, product information, and a clear description of the issue whenever possible.