Shipping Policy

Last Updated: August 26, 2026
At DeepTita, we take the delivery experience seriously and work with reliable logistics partners to deliver medical devices, mobility products, rehabilitation equipment, home-care products, and related healthcare products safely and efficiently.
Our official website is:
https://deeptita.com/
If you have any questions regarding shipping or delivery, please contact:
support@deeptita.com

1.Free Standard Shipping

DeepTita offers free standard shipping on all orders placed through our official website, unless otherwise stated on the applicable product page or during checkout.
No minimum purchase amount is required for standard shipping.
Additional fees may apply if you select an expedited or special delivery service where available.

2.Order Processing Time

Orders generally require 1–3 business days to process before shipment.
Processing time may include:
  • Order verification;
  • Payment confirmation;
  • Warehouse preparation;
  • Product inspection;
  • Packaging; and
  • Shipping label creation.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Once your order has shipped, you will normally receive a shipping confirmation email containing tracking information where available.

3.Estimated Delivery Time

After an order has been processed and shipped, standard delivery generally takes approximately:
5–7 business days
Therefore, the estimated total delivery timeframe is generally:
1–3 business days processing + 5–7 business days shipping
Estimated delivery times begin after the order has been shipped and do not include weekends or public holidays.
Delivery times are estimates only and are not guaranteed.

4.Shipping Destinations and Estimated Time

Shipping Service Shipping Cost Processing Time Estimated Delivery Time
Standard Shipping Free 1–3 business days 5–7 business days
Actual delivery availability may vary depending on the destination, product type, warehouse location, product size, and logistics provider.
For certain oversized or specialized medical equipment, delivery times may differ from the standard estimates shown above. Where applicable, additional delivery information will be displayed on the product page, during checkout, or communicated by DeepTita Customer Support.

5.Shipping Delays

DeepTita works with established logistics providers to help ensure reliable delivery.
However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
  • Severe weather;
  • Natural disasters;
  • Carrier delays;
  • Customs inspections;
  • Transportation disruptions;
  • Public holidays;
  • High-volume shopping periods;
  • Regional delivery restrictions;
  • Government or regulatory requirements;
  • Incorrect or incomplete delivery information; or
  • Other unexpected logistics issues.
We will make reasonable efforts to assist customers when significant delivery issues arise.

6.Tracking Your Order

Once your order has shipped, you will normally receive a shipping confirmation email with tracking information.
Please allow some time after shipment for the carrier's tracking system to update.
Tracking information may not become active immediately after the shipping label is created.
If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, please contact:
support@deeptita.com
When contacting us, please provide your order number and the email address associated with your order.

7.Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address before submitting an order.
Please carefully verify:
  • Recipient name;
  • Street address;
  • Apartment or unit number, where applicable;
  • City;
  • State or province;
  • Postal or ZIP code;
  • Country;
  • Telephone number; and
  • Email address.
Incorrect or incomplete shipping information may result in delays, failed delivery, or the package being returned to the sender.

PO Boxes and Military Addresses

Unless specifically stated otherwise during checkout, DeepTita is unable to ship certain products to:
  • PO Boxes;
  • P.O. Boxes;
  • APO addresses;
  • FPO addresses; or
  • DPO addresses.
This restriction is particularly relevant for larger medical devices and products requiring standard residential or commercial delivery.
If you are unsure whether your address is supported, please contact us before placing your order.

8.Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible:
support@deeptita.com
We will make reasonable efforts to update the shipping address if the order has not yet been processed or shipped.
Once the order has entered fulfillment or has been handed over to the carrier, we may no longer be able to modify the delivery address.
DeepTita cannot guarantee successful delivery when an incorrect address was provided by the customer and could not be corrected before shipment.

9.Duties, Taxes, and Customs

Where applicable, international orders may be subject to:
  • Customs duties;
  • Import taxes;
  • Value-added tax (VAT);
  • Brokerage fees;
  • Customs clearance charges; or
  • Other government-imposed fees.
Unless expressly stated during checkout, such charges are not included in the product price and are not prepaid by DeepTita.
Any applicable customs duties, import taxes, or other government charges are generally the responsibility of the customer unless otherwise required by law or stated at checkout.
Customs policies vary by country and region, and DeepTita does not control charges imposed by customs or local authorities.
Customs inspections may also cause additional delivery delays.

10.Large or Oversized Medical Equipment

Certain DeepTita products may be larger or heavier than standard parcel shipments, including some:
  • Wheelchairs;
  • Mobility equipment;
  • Rehabilitation equipment;
  • Bathroom safety products;
  • Home-care equipment; or
  • Other larger medical devices.
These products may require a specialized carrier or additional delivery arrangements.
Delivery times for oversized products may differ from standard parcel delivery times.
Where applicable, customers may be contacted by the carrier or DeepTita Customer Support to coordinate delivery.
Please ensure that the delivery address and contact telephone number provided with your order are accurate.

11.Delivery Inspection

We strongly recommend inspecting your package as soon as reasonably possible after delivery.
Before discarding the packaging, please check that:
  • The correct product was delivered;
  • The packaging does not show significant damage;
  • The product is not visibly damaged;
  • Major accessories and components are included; and
  • The product appears consistent with your order.
If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible at:
support@deeptita.com
Where possible, please provide:
  • Order number;
  • Photos of the external packaging;
  • Photos of the shipping label;
  • Photos or videos showing the product issue; and
  • A brief description of the problem.
Please retain the original product and packaging while the issue is being reviewed.

12.Lost Packages

If tracking information indicates that your package may be lost or has not moved for an unusually long period, please contact DeepTita Customer Support.
We may work with the carrier to investigate the shipment.
Where a package is confirmed lost during transit and the loss is not attributable to incorrect customer information or other circumstances outside DeepTita's responsibility, we will review the appropriate resolution, which may include:
  • Reshipment; or
  • Refund.
Any refund will be returned to the original payment method in accordance with our Return & Refund Policy.

13.Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend first:
  • Checking around the delivery location;
  • Asking household members;
  • Checking with neighbors;
  • Checking building reception or property management;
  • Reviewing any carrier delivery photograph or notice; and
  • Contacting the shipping carrier.
If you still cannot locate the package, please contact:
support@deeptita.com
We will assist with available carrier information and help review the situation.

14.Refused or Undeliverable Shipments

A shipment may be returned to us if:
  • The address is incorrect or incomplete;
  • The recipient cannot be reached;
  • Delivery is repeatedly unsuccessful;
  • The customer refuses the delivery;
  • The package is not collected when required; or
  • The carrier determines that delivery cannot be completed.
Where the delivery failure is attributable to information or actions of the customer, DeepTita may deduct reasonable return shipping or carrier charges from any applicable refund where permitted by law.
If the delivery issue is caused by DeepTita or the carrier, we will review the appropriate resolution without charging the customer for the error.

15.Split Shipments

Depending on product availability and warehouse location, your order may occasionally be shipped in multiple packages.
If this occurs:
  • Packages may arrive at different times;
  • Separate tracking numbers may be provided; and
  • You will not be charged additional standard shipping fees solely because the order was divided into multiple shipments.

16.Order Cancellations

If you would like to cancel your order, please contact:
support@deeptita.com
as soon as possible.
We will attempt to cancel the order if it has not yet entered fulfillment or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
In that case, you may request a return after delivery in accordance with our Return & Refund Policy.

17.Delivery Times Are Estimates

All delivery times provided by DeepTita are estimates and are expressed in business days, excluding weekends and applicable public holidays.
Although we make reasonable efforts to meet estimated delivery times, DeepTita cannot guarantee delivery on a specific date unless an expressly guaranteed delivery service is offered and selected.
Carrier delays or circumstances beyond our reasonable control do not automatically constitute a product defect or order fulfillment failure.

18.Contact Us

If you have questions regarding shipping, tracking, delayed deliveries, damaged packages, address changes, or lost shipments, please contact:
DeepTita Customer Support
Email: support@deeptita.com Website: https://deeptita.com/
When contacting us about a shipment, please include your order number and the email address associated with your order whenever possible.