FAQ
Orders
▸ Where is my order?
Your order will be shipped within 1–3 business days. Once shipped, you will receive a tracking number via email.
▸ How long does delivery take?
- Standard Shipping: 5–10 business days (US)
- Expedited Shipping: 2–5 business days
▸ Can I change my shipping address?
Yes, if your order has not been shipped yet. Please contact support as soon as possible.
▸My order is delayed. What should I do?
Please check your tracking link first. If needed, contact our support team for assistance.
Product
▸ Is assembly required?
Minimal assembly required. The product arrives 90% pre-assembled and can be set up in minutes.
▸ What is the weight capacity?
Supports up to 300 lbs (136 kg) with reinforced frame stability.
▸ Can it be used indoors and outdoors?
Yes. Designed for both indoor comfort and outdoor mobility.
▸ How does NFC work?
Tap your phone on the device to:
- Activate warranty
- Reorder parts
- Watch setup videos
- Access support
No app required.
▸ Who is this product for?
Designed for seniors (60–85) and individuals in recovery or mobility support needs.
Returns & Warranty
▸ What is your return policy?
We offer a 30-day return policy for unused items in original packaging.
▸ How do I start a return?
Contact support with your order number. Our team will guide you through the process.
▸ Is there a warranty?
Yes. Warranty can be activated instantly via NFC or email registration.
▸ What does the warranty cover?
Covers manufacturing defects under normal use conditions.
▸ How do I activate warranty?
Tap NFC tag or visit the activation page after purchase.
Care+ Subscription
▸ What is Mobility Care+?
A monthly protection plan designed for long-term maintenance and support.
▸ How much does it cost?
$9.9/month
▸ What’s included?
- Replacement wear parts
- Maintenance support
- Priority assistance
- Trade-in options
▸ Can I cancel anytime?
Yes. No long-term commitment required.
▸ Why should I subscribe?
Ensures long-term safety, maintenance, and device performance.