Return Policy

Last Updated: August 26, 2026
At DeepTita, we want our customers to feel confident when purchasing medical devices, mobility aids, rehabilitation equipment, home-care products, and related healthcare products from us.
Unless otherwise stated on the applicable product page, DeepTita offers a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
Our official website is:
https://deeptita.com/
For return or refund assistance, please contact:
support@deeptita.com

1.30-Day Return Policy

You may request a return within 30 days after receiving your item.
To be eligible for a return, the product must generally:
  • Be in the same condition in which you received it;
  • Be unused, uninstalled, and free from signs of wear;
  • Include all original accessories, manuals, components, and parts;
  • Be returned in its original packaging where reasonably possible; and
  • Include the receipt, order number, or other proof of purchase.
For medical, hygiene-sensitive, or personal-use products, additional return restrictions may apply as described below.
All returns must receive authorization from DeepTita Customer Support before being shipped back.
Unauthorized returns may not be accepted or processed.

2.How to Request a Return

To start a return, please contact:
Email: support@deeptita.com
Please include:
  • Your order number;
  • Name and email address associated with the order;
  • Product you wish to return;
  • Reason for the return; and
  • Photos or videos where applicable, particularly for damaged, defective, incomplete, or incorrect products.
Our customer support team will review your request and provide return instructions if the return is approved.
Please do not send products to any address without first receiving return instructions from DeepTita.
The return address may differ depending on the product, warehouse, shipping country, and reason for return.

3.Return Shipping Costs

Product Quality Issues or DeepTita Errors

If the return is caused by an issue attributable to DeepTita, such as:
  • A defective product;
  • Product damaged during delivery;
  • Incorrect product received;
  • Missing major components or accessories; or
  • Other verified product quality issues,
DeepTita will evaluate the case and, where approved, may provide an appropriate solution such as:
  • Replacement parts;
  • Product replacement;
  • Repair;
  • Return shipping assistance; or
  • A refund.
Where DeepTita requires the product to be returned due to a verified quality issue or fulfillment error, DeepTita will generally be responsible for reasonable return shipping costs.

Non-Quality Returns

If you return a product for reasons unrelated to product quality, fulfillment error, or courier damage, you are generally responsible for the return shipping costs.
Examples may include:
  • Changed your mind;
  • Ordered the wrong size or model;
  • Product does not suit your personal preference;
  • No longer need the product;
  • Incorrect product selected by the customer; or
  • Other personal reasons.
Original shipping charges, expedited shipping fees, and return shipping costs may be non-refundable unless required by applicable law or the return is caused by DeepTita.

4.Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.
If your product arrives:
  • Damaged;
  • Defective;
  • Incomplete;
  • With missing components;
  • Significantly different from what you ordered; or
  • As the wrong product,
please contact us as soon as possible at:
support@deeptita.com
Please provide your order number and clear photos or videos showing the issue where possible.
We will review the information and determine the appropriate solution.
Depending on the circumstances, we may provide:
  • Troubleshooting assistance;
  • Replacement parts;
  • A replacement product;
  • Repair assistance;
  • Return instructions; or
  • A refund.
Please retain the original product and packaging while your claim is under review unless otherwise instructed.

5.Medical Device and Hygiene-Related Return Restrictions

Because DeepTita sells medical devices, mobility products, rehabilitation equipment, personal-care products, and products that may come into direct contact with the body, certain items may be subject to additional return restrictions for health, hygiene, and safety reasons.
Unless defective or otherwise required by applicable law, we may be unable to accept returns of products that have been:
  • Used by a patient or end user;
  • Contaminated or exposed to bodily fluids;
  • Used in a clinical or care environment;
  • Altered or modified;
  • Improperly cleaned or sanitized;
  • Damaged through misuse;
  • Missing important components;
  • Returned without necessary hygiene or protective packaging; or
  • Otherwise unsuitable for safe resale.
Examples may include certain:
  • Personal hygiene products;
  • Bathroom safety products;
  • Respiratory accessories;
  • Patient-contact accessories;
  • Cushions or supports intended for personal use;
  • Disposable products;
  • Consumable accessories; and
  • Other health-sensitive products.
Product-specific return restrictions, where applicable, may also be stated on the relevant product page.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection law.

6.Non-Returnable Items

Unless required by applicable law or the product is defective, damaged upon arrival, or incorrectly supplied, the following items may not be eligible for return:
  • Products outside the applicable 30-day return period;
  • Products showing clear signs of use;
  • Products damaged through misuse, negligence, accident, improper installation, or unauthorized modification;
  • Consumable or disposable healthcare products once opened;
  • Hygiene-sensitive products once used or opened where resale would create a health or safety concern;
  • Customized, personalized, or specially configured products;
  • Products marked as final sale or non-returnable before purchase;
  • Gift cards;
  • Replacement parts purchased separately and already installed or used; and
  • Products returned without required authorization.
If you are unsure whether a product is returnable, please contact us before opening or using it.

7.Exchanges

If you would like a different model, size, configuration, or product, please contact DeepTita Customer Support.
Depending on product availability and the circumstances, we may assist with an exchange.
In many cases, the most efficient process is to return the original eligible item and place a separate order for the replacement product after the return has been approved.
Any price difference between products will apply.

8.European Union 14-Day Right of Withdrawal

If you are a consumer located in the European Union and the applicable distance-selling laws apply to your purchase, you generally have the right to withdraw from your purchase within 14 days without providing a reason, subject to applicable legal exceptions.
The withdrawal period generally begins from the date you, or a third party designated by you, receives the goods.
However, certain medical, hygiene-sensitive, sealed, customized, or personal-use products may be excluded from the statutory right of withdrawal once opened or used where permitted by applicable law.
If you wish to exercise your right of withdrawal, please contact:
support@deeptita.com
The product should be returned in substantially the same condition as received, with its original accessories and packaging where reasonably possible.
Nothing in this policy is intended to reduce any mandatory consumer rights available under applicable EU law.

9.Refunds

Once your approved return has been received, we will inspect the returned product.
We will notify you regarding the status of your refund after the inspection is completed.
If the refund is approved, DeepTita will issue the refund to the original payment method used for the purchase.
Refunds are not normally issued to a different credit card, bank account, PayPal account, or other payment method unless required by law or technically necessary.
After DeepTita processes the approved refund, it generally takes approximately 1–3 business days for the refund to be processed.
Please note that the actual time for the funds to appear in your account may vary depending on your:
  • Bank;
  • Credit card issuer;
  • PayPal;
  • Digital wallet provider; or
  • Other payment service provider.
Financial institutions may require additional processing time that is outside DeepTita's control.
If you have not received your refund after a reasonable period following confirmation that the refund has been processed, please contact:
support@deeptita.com

10.Partial Refunds

In certain circumstances, DeepTita may approve only a partial refund where permitted by applicable law.
This may apply where a returned product:
  • Is missing accessories, manuals, or parts;
  • Has been damaged after delivery;
  • Shows use beyond what is reasonably necessary to inspect the product;
  • Has been improperly packaged for return;
  • Has suffered a reduction in value caused by customer handling; or
  • Is otherwise not returned in its original eligible condition.
Any deduction will be assessed reasonably based on the condition of the returned product and applicable law.

11.Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:
support@deeptita.com
We will attempt to cancel the order if it has not yet entered fulfillment or shipping.
Once an order has already been processed, packed, or shipped, we may no longer be able to cancel it.
In that case, you may need to wait until the product is delivered and then request a return according to this Return & Refund Policy.

12.Refused or Undeliverable Packages

If a package is refused by the customer or returned because of:
  • An incorrect or incomplete shipping address;
  • Repeated unsuccessful delivery attempts;
  • Failure to collect the package;
  • Refusal to accept delivery; or
  • Other circumstances attributable to the customer,
any applicable return shipping, carrier charges, or other reasonable costs may be deducted from the refund where permitted by law.
This does not apply where the delivery failure was caused by DeepTita or the shipping carrier.

13.Warranty Claims

A return request and a warranty claim are not necessarily the same.
Products that develop a problem after the 30-day return period may still qualify for support under an applicable DeepTita product warranty.
Warranty claims will be evaluated according to:
  • The applicable product warranty;
  • Nature of the reported defect;
  • Product usage;
  • Maintenance history where relevant;
  • Product instructions; and
  • Other reasonably necessary information.
Please contact:
support@deeptita.com
for warranty-related assistance.

14.Return Authorization

DeepTita reserves the right to reasonably inspect and verify claimed defects, damage, missing components, or other return reasons before approving a return, replacement, warranty remedy, or refund.
Customers must obtain return authorization and return instructions from DeepTita Customer Support before sending products back.
Returns sent without authorization may:
  • Be delayed;
  • Be delivered to the wrong facility;
  • Be rejected; or
  • Be impossible to properly identify or process.
Please contact us before returning any product.

15.Contact Us

If you have questions regarding returns, refunds, exchanges, defective products, damaged orders, or warranty claims, please contact:
DeepTita Customer Support
Email: support@deeptita.com Website: https://deeptita.com/
When contacting us, please include your order number and the email address associated with your purchase whenever possible.