Privacy Policy

Last Updated: August 26, 2026

This Privacy Policy describes how DeepTita (“DeepTita,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, purchase our products, contact us, or otherwise use our services (collectively, the “Services”).
Our official website is:
https://deeptita.com/
For purposes of this Privacy Policy, “you” and “your” refer to any individual who interacts with our Services, including website visitors, customers, prospective customers, and individuals who communicate with us.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the Services.

1.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:
  • Our business practices;
  • Products and Services;
  • Technologies we use;
  • Legal or regulatory requirements; or
  • Privacy and data protection standards.
When we make changes, we will update the “Last Updated” date at the top of this page and take any additional steps required by applicable law.
We encourage you to review this Privacy Policy periodically.

2.Personal Information We Collect

The personal information we collect depends on how you interact with DeepTita and our Services.
“Personal information” generally means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual.

Information You Provide Directly to Us

Information you may provide to DeepTita includes:
  • Contact information, such as your name, email address, telephone number, and mailing address;
  • Order information, such as your billing address, shipping address, order details, payment confirmation, email address, and telephone number;
  • Account information, such as username, password, and account preferences;
  • Shopping information, such as products you view, add to your cart, purchase, or save;
  • Customer service information, including information you provide when contacting DeepTita regarding a product, order, return, refund, warranty, or other support request;
  • Review and feedback information, including product reviews, ratings, photographs, comments, and other content you voluntarily provide;
  • Marketing preferences, including your email or promotional communication preferences.
Certain information is necessary for us to provide specific Services. If you choose not to provide required information, you may not be able to complete a purchase or use certain features.

3.Medical and Health-Related Information

DeepTita offers products that may include medical devices, mobility aids, rehabilitation products, home-care equipment, bathroom safety products, respiratory products, and related healthcare products.
Purchasing or viewing a medical device does not necessarily mean that DeepTita collects or infers information about your medical diagnosis, disability, health condition, or treatment.
We do not ask customers to provide medical records, detailed diagnoses, insurance account information, or other highly sensitive health information through ordinary website checkout or general customer service channels unless such information is specifically required and lawfully collected for a particular Service.
Please do not send the following information through standard email or website contact forms unless specifically requested through an appropriate secure process:
  • Medical records;
  • Detailed medical diagnoses;
  • Prescription information;
  • Health insurance account numbers;
  • Government identification numbers;
  • Complete payment card details;
  • Passwords or other confidential credentials.
If you voluntarily provide health-related information when seeking product assistance, we will use the information only as reasonably necessary to respond to your request and in accordance with applicable law.
Information provided by DeepTita regarding medical devices or healthcare products is for general product and educational purposes and does not replace professional medical advice.

4.Information We Collect Automatically

When you visit DeepTita, we may automatically collect certain information regarding your interaction with our website (“Usage Data”).
This information may include:
  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Device identifiers;
  • Pages visited;
  • Products viewed;
  • Referring website;
  • Date and time of visits;
  • Website interactions;
  • Approximate geographic location derived from IP address; and
  • Other technical information regarding your use of the Services.
We may collect this information using cookies, pixels, tags, software development kits, log files, and similar technologies.

5.Cookies and Similar Technologies

Like many websites, DeepTita uses cookies and similar technologies.
Cookies may help us:
  • Operate the website;
  • Remember your preferences;
  • Maintain your shopping cart;
  • Keep your account secure;
  • Understand website performance;
  • Analyze website traffic;
  • Improve our products and Services;
  • Measure advertising performance; and
  • Provide more relevant advertising where permitted by law.
We may use first-party and third-party cookies.
Where required by applicable law, non-essential cookies will be used based on your consent or other lawful basis.
You can control certain cookies through your browser settings or, where available, through the cookie preference tools provided on our website.
Please note that blocking or deleting certain cookies may affect website functionality.

6.Information We Receive from Third Parties

We may receive personal information from third-party service providers that help operate DeepTita.
These may include:

E-Commerce Platform Providers

Our website may use services provided by Shopify or other e-commerce technology providers to support our online store.

Payment Providers

Payment processors may collect information required to process your payment, including:
  • Payment card information;
  • Billing address;
  • Payment authorization information; and
  • Transaction information.
DeepTita does not store your complete credit or debit card number.
Payments are processed by authorized third-party payment providers according to their applicable security and privacy standards.

Shipping and Fulfillment Providers

We may receive and disclose information necessary to:
  • Fulfill your order;
  • Generate shipping labels;
  • Deliver packages;
  • Provide tracking information; and
  • Resolve shipping issues.

Analytics and Advertising Providers

We may work with analytics, marketing, and advertising providers such as:
  • Google;
  • Meta;
  • Shopify; and
  • Other advertising or analytics platforms.
These providers may collect information through cookies, pixels, or similar technologies, subject to applicable privacy laws and your available privacy choices.

7.How We Use Your Personal Information

We may use personal information for the following purposes.

Providing Products and Services

We use personal information to:
  • Process orders;
  • Process payments;
  • Confirm purchases;
  • Fulfill and ship orders;
  • Provide order tracking;
  • Manage customer accounts;
  • Process returns and exchanges;
  • Process refunds;
  • Handle warranty requests;
  • Provide customer support; and
  • Communicate about your transactions.

Customer Support

We may use your information to respond to:
  • Product questions;
  • Order inquiries;
  • Shipping questions;
  • Payment issues;
  • Returns;
  • Refund requests;
  • Warranty claims; and
  • Other customer service requests.

Security and Fraud Prevention

We may use personal information to:
  • Verify transactions;
  • Prevent fraudulent purchases;
  • Detect suspicious activity;
  • Protect customer accounts;
  • Secure our website; and
  • Protect DeepTita and our customers.

Website and Service Improvement

We may use aggregated, de-identified, or other appropriate information to:
  • Analyze website performance;
  • Understand customer preferences;
  • Improve navigation;
  • Improve product information;
  • Develop new Services; and
  • Improve customer experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:
  • Send promotional emails;
  • Inform you about products and offers;
  • Measure marketing effectiveness;
  • Understand customer interests; and
  • Deliver or measure relevant advertising.
You may opt out of promotional emails at any time using the unsubscribe link included in our marketing emails.
Opting out of marketing emails does not prevent us from sending transactional communications relating to your orders, account, payments, shipping, returns, or warranty matters.

8.How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide the Services.
Categories of recipients may include:
  • Website and e-commerce providers;
  • Payment processors;
  • Shipping and fulfillment providers;
  • Customer support providers;
  • Cloud hosting providers;
  • Information technology providers;
  • Analytics providers;
  • Fraud prevention providers;
  • Marketing and advertising providers;
  • Professional advisers;
  • Affiliates and related companies; and
  • Government or regulatory authorities where legally required.
We require service providers to process personal information only for legitimate purposes consistent with their contractual and legal obligations.

9.Advertising, Sale, Sharing, and Targeted Advertising

Depending on the technologies used on our website and the privacy laws applicable to you, certain disclosures of information to advertising or analytics partners may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even where no money is exchanged for your personal information.
Such information may include:
  • Device identifiers;
  • Cookie identifiers;
  • IP address;
  • Usage Data;
  • Website activity;
  • Product browsing activity; and
  • Advertising interaction information.
Where applicable law provides you with the right to opt out of such activities, you may exercise that right using the privacy controls available on our website or by contacting us.
We will honor legally recognized privacy preference signals, such as Global Privacy Control (GPC), where required by applicable law and technically supported.
We do not knowingly sell personal information in exchange for monetary payment.

10.Sensitive Personal Information

DeepTita does not use sensitive personal information for the purpose of inferring characteristics about customers unless such processing is expressly disclosed and permitted by applicable law.
Where we receive sensitive information, we will process it only where reasonably necessary for the purpose for which it was provided or otherwise permitted by law.
We encourage customers not to submit unnecessary health information or other highly sensitive information through ordinary website forms, reviews, or email.

11.Payment Information

Payments made through DeepTita are processed through secure third-party payment providers.
Depending on the payment method selected, your payment provider may collect:
  • Name;
  • Billing information;
  • Card information;
  • Bank information;
  • Transaction information; and
  • Payment authentication information.
DeepTita does not store your full payment card number or CVV/security code.
Please refer to our Payment Policy for additional information about payment processing.

12.User-Generated Content

The Services may allow customers to submit:
  • Product reviews;
  • Ratings;
  • Comments;
  • Photographs; or
  • Other user-generated content.
Information submitted to publicly visible sections of the website may be accessible to other users.
Please do not include:
  • Medical records;
  • Detailed medical diagnoses;
  • Personally identifiable healthcare information;
  • Payment card information;
  • Home addresses;
  • Account passwords; or
  • Other sensitive personal information
in public reviews or other publicly accessible content.
We cannot control how third parties may use information that you voluntarily make public.

13.Third-Party Websites and Links

Our website may contain links to websites or online services operated by third parties.
DeepTita does not control the privacy or security practices of these third parties.
If you follow a third-party link, we encourage you to review that third party's privacy policy before providing personal information.
The inclusion of a third-party link does not necessarily imply endorsement by DeepTita.

14.Children's Privacy

The DeepTita website and online purchasing Services are not directed to children.
We do not knowingly collect personal information directly from children in violation of applicable privacy law.
Some DeepTita products may be intended for use by children or pediatric patients. However, purchases and communications regarding such products should be completed by a parent, guardian, caregiver, healthcare professional, or other authorized adult where appropriate.
If you believe a child has provided personal information to us improperly, please contact us at:
support@deeptita.com
We will take reasonable steps to review and, where appropriate, delete the information.

15.Security of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the Internet or electronic storage system can guarantee absolute security.
We therefore cannot guarantee that information will always remain completely secure.
For your protection, please do not send sensitive information such as:
  • Complete credit card numbers;
  • CVV/security codes;
  • Banking passwords;
  • Medical records;
  • Government identification documents; or
  • Account passwords
through unsecured email communications.

16.Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
  • Maintaining your account;
  • Processing and documenting transactions;
  • Fulfilling orders;
  • Providing warranty services;
  • Providing customer support;
  • Preventing fraud;
  • Resolving disputes;
  • Maintaining business records; and
  • Complying with legal, tax, accounting, regulatory, or contractual obligations.
When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our data retention practices.

17.Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include:

Right to Access / Know

You may have the right to request information regarding the personal information we hold about you and how we use or disclose it.

Right to Delete

You may have the right to request deletion of certain personal information, subject to legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable format.

Right to Restrict Processing

You may have the right to request restriction of certain processing activities.

Right to Object

You may have the right to object to certain processing activities, including certain direct marketing activities.

Right to Withdraw Consent

Where we rely on your consent, you may have the right to withdraw your consent.
Withdrawal of consent does not affect processing lawfully conducted before the withdrawal.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Where applicable, you may have the right to opt out of the sale or sharing of personal information or processing for targeted advertising.

Right to Appeal

Certain jurisdictions may provide you with the right to appeal a decision regarding your privacy request.

Right to Non-Discrimination

We will not unlawfully discriminate against you because you exercise an applicable privacy right.

18.Exercising Your Privacy Rights

To exercise an applicable privacy right, please contact:
support@deeptita.com
Please clearly describe your request and provide sufficient information for us to reasonably identify the relevant account or transaction.
We may need to verify your identity before completing certain requests.
Verification information may include:
  • Your name;
  • Email address;
  • Order number; or
  • Other information reasonably necessary to verify your identity.
We will respond within the timeframe required by applicable law.
Where permitted, you may authorize another person to submit a privacy request on your behalf. We may require reasonable evidence that the person has authority to act for you.

19.Marketing Communication Preferences

If you receive promotional emails from DeepTita, you may unsubscribe at any time by clicking the unsubscribe link included in the message.
Even after opting out of promotional communications, we may continue sending necessary transactional or service-related communications, including:
  • Order confirmations;
  • Payment notices;
  • Shipping updates;
  • Return or refund updates;
  • Warranty communications;
  • Security notices; and
  • Customer support communications.

20.International Users and Data Transfers

DeepTita may operate internationally and may use service providers located in countries different from your country of residence.
As a result, personal information may be transferred, stored, or processed outside your country.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
For transfers of personal information from the European Economic Area, United Kingdom, or other jurisdictions requiring transfer safeguards, such safeguards may include:
  • Adequacy decisions;
  • Standard Contractual Clauses;
  • UK International Data Transfer mechanisms; or
  • Other legally recognized transfer mechanisms.

21.European Economic Area and United Kingdom Users

Where GDPR, UK GDPR, or similar legislation applies, DeepTita will process personal information based on an appropriate lawful basis.
Depending on the circumstances, these bases may include:
  • Performance of a contract, such as processing and fulfilling your order;
  • Legitimate interests, such as improving the Services, preventing fraud, and providing customer support;
  • Consent, such as for certain marketing or cookie activities; and
  • Compliance with legal obligations.
Where required, you may have the right to lodge a complaint with the applicable data protection authority in your jurisdiction.

22.United States Privacy Rights

Residents of certain U.S. states, including California and other states with comprehensive privacy laws, may have additional privacy rights.
Depending on your state, these may include rights to:
  • Know what personal information we collect;
  • Access personal information;
  • Correct inaccurate information;
  • Delete personal information;
  • Obtain a portable copy of personal information;
  • Opt out of targeted advertising;
  • Opt out of certain sales or sharing of personal information; and
  • Appeal certain privacy decisions.
These rights are subject to applicable legal limitations and exceptions.
We will not unlawfully discriminate against you for exercising applicable privacy rights.

23.California Privacy Notice

California residents may have rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).
Depending on the circumstances, categories of personal information DeepTita may collect include:
  • Identifiers;
  • Customer records;
  • Commercial information;
  • Internet or electronic network activity;
  • Approximate geolocation information; and
  • Inferences relating to shopping preferences.
We may disclose these categories to service providers, payment processors, fulfillment partners, analytics providers, and advertising partners as described in this Privacy Policy.
We do not knowingly sell personal information in exchange for monetary payment.
Certain online advertising activities may constitute “sharing” under California law. Eligible California residents may request to opt out where applicable.

24.Do Not Sell or Share My Personal Information

Where applicable privacy law gives you the right to opt out of the sale or sharing of personal information, you may submit a request through DeepTita's available privacy controls or by contacting:
support@deeptita.com
Please include sufficient information for us to identify and process your request.
Where applicable, we will also recognize Global Privacy Control signals.

25.Complaints

If you have concerns regarding how DeepTita processes your personal information, please contact us first so that we can review your concern.
You may contact us at:
support@deeptita.com
Depending on your jurisdiction, you may also have the right to submit a complaint to your local privacy or data protection authority.

26.Contact Us

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact:
DeepTita Customer Support
Email: support@deeptita.com Website: https://deeptita.com/
When submitting a privacy request, please do not send complete credit card numbers, CVV/security codes, passwords, medical records, or other unnecessary sensitive information by email.